What can healthcare organizations do to make patient harm a thing of the past?
Outside of healthcare, organizations with high-risk environments have managed to achieve a 0% failure rate. These have become high-reliability organizations (HROs).
The challenge with High Reliability is that most of healthcare simply does not believe in it, nor do they think that zero harm can be achieved. The current mental model of healthcare is just systems that are too complex- though based on the bulk of serious safety events, it is the simple things that are harming patients. Zero patient harm is achievable. This workshop will focus on creating a roadmap to high reliability focusing on the three main components of leadership commitment, safety culture, and robust process improvement.